Our bathrooms

Returns policy for website sales

Returning or exchanging your order

Want to return or exchange items from your Our bathrooms? You can easily do so within 14 days of delivery.

On this page, you can find everything you need to know about our returns and exchanges policy. If you have any questions, see our Terms and conditions, or speak to a member of our team.

Request your return or exchange

First things first, please contact Our bathrooms to let us know you want to return or exchange your order.

When you get in touch, please provide your name, home address, details of the order, and your contact details.

Getting your returns back to us

Once you’ve told us you’re returning or exchanging an item, you have 14 days to get it back to us.

Preparing your items for return. 

Returns and exchanges are at your own cost. We only pay return delivery costs when in an unlikely event the items are faulty.

For help with returns and exchanges, please contact us in-store.

Processing refunds

If you’re sending items back to us, we’ll refund you within 14 days of receiving the returned items – or receiving proof of postage. Refunds are made to the method you used for payment.

If you tell us you’ve changed your mind about an item that hasn’t been delivered or one that we’re collecting from you, we’ll refund you as soon as possible and within 14 days. Please note that bespoke products cannot be cancelled, returned, or exchanged once we have accepted an order.

Exchanging your items

If you’re returning an item for exchange, you will need to select the item(s) you’d like in return – meeting the equivalent value of the exchange item(s).

You will need to pay our delivery costs for delivering the new item(s) to you.

Returns we can’t accept

In some cases, we’re not able to accept or exchange returns. This has to happen in any of the following scenarios:

  • Visable Breakages have to be reported within 48hrs 
  • Your item(s) is bespoke – made to your specifications or is clearly personalized
  • Your item(s) was sealed for health protection or hygiene purposes and has been unsealed after delivery
  • Your item(s) has become mixed inseparably with other items after delivery
  • Items that have been used, or installed

If any of these scenarios apply but your item(s) arrived faulty, please get in touch in store 

Returning damaged or faulty items

Any returns of faulty items will be paid for by us. However, we won’t refund any extra you have paid for express delivery or delivery at a particular time.